Frequently Asked Questions

Yes. Our fleet includes ADA-equipped vans with hydraulic lifts or ramps and four-point securement systems. We accommodate both manual and power wheelchairs, and our drivers are trained in safe transfer and securement procedures.

Ride Access NYC is a private-pay transportation provider. We can provide detailed receipts and documentation that many passengers submit to their insurance, Medicaid plan, or flexible spending account for potential reimbursement. Contact us and we'll explain your options.

We recommend booking at least 24 hours in advance to guarantee your preferred time, especially for recurring dialysis or treatment schedules. That said, we accommodate same-day and short-notice requests whenever possible — just call (929) 206-3210.

Absolutely. Recurring, standing appointments are one of our specialties. We build a consistent schedule around your treatment times and provide the same reliable round-trip service for every visit.

Yes. We provide door-to-door, and when needed door-through-door, assistance. Our drivers help passengers safely from their residence to the vehicle and into their destination.

Yes, a family member, aide, or companion is welcome to ride along at no extra charge, space permitting. Please note this when booking so we assign an appropriate vehicle.

We accept secure online payments by credit card, debit card, Apple Pay, Google Pay, and Link by Stripe. You can pay when booking online, settle a custom quote, or pay an invoice — all through our encrypted checkout. Email receipts are sent automatically.

Just call us at (929) 206-3210 or reply to your confirmation email. We ask for as much notice as possible so we can offer the slot to another passenger, but we understand medical schedules change.

Every Ride Access NYC driver is properly licensed, insured, and background checked, and trained in passenger assistance, wheelchair securement, and compassionate care.